ServiceNow is a cloud-based software primarily created for workflow and
Process automation according to ITIL principles. However, it is very convenient and also
Can be used for other purposes. The company ServiceNow is based in the United States
Founded in 2004 by Fred Ludie. It names its variants in a distinctive manner. They named it
Versions based on major cities of the world. The latest version of ServiceNow
Orlando.
ServiceNow Training in Hyderabad has several ready-to-use solutions, workflows and products
The company can develop customized applications and modules
Utilize existing tools and ServiceNow scripting to adjust to business requirements.
Service Services Now
Several of ServiceNow’s most significant and popular services
Explained below:
IT service management
The primary application of ServiceNow is as a ticketing system for managing occurrences, issues, and changes.
It contains numerous sophisticated features, analytics, and insights that affect delivery time
of IT.
HR management
Almost all HR delivery services, including leave management, are available through ServiceNow.
Timesheet management, employee document management, new onboarding
Management, Performance Management etc.
IT asset management
We can manage our hardware and software assets with ServiceNow and reduce costs
Increase efficiency. Features like license management and warranty are available in ServiceNow
CI management, advanced reporting and analytics etc.
Finance operation management
ServiceNow automates financial processes and ends all finance-related activities
processes.
ServiceNow IT also provides services for businesses in addition to the aforementioned products and services.
Management, security operations, virtual chat bots etc.
ServiceNow is built using a Tomcat web server running on Java and Linux. Although
Develop new modules and applications in the service now with JavaScript knowledge
enough
A set of databases, apps, virtual machines, and libraries are created as a ServiceNow instance.
a collection of people working together to fulfill a certain customer’s needs. Serve now
A multi-instance architecture is used to build the customer instance.
Here, it’s crucial to keep in mind that every customer has a different customized
One or more applications and one or more different databases running on shared hardware resources. The
Customer data is encrypted and therefore, completely secure. expansion of
ServiceNow is very flexible and can even be deployed in a private cloud.
ServiceNow also offers a developer instance, Community Edition, for free.
ServiceNow automates financial processes and ends all finance-related activities. To promote ServiceNow and its use, the ServiceNow Developer Instance was introduced.
Resources should be made available so that programmers and administrators can
Customize applications in ServiceNow.
ServiceNow User Interface (UI)
The parts that make up the ServiceNow user interface (UI) are predefined. The interface is very nice
Adaptable and flexible to changing company needs.
The following provides an explanation of each UI component.
Banner frame
Logo, configuration settings, user profile, global search bar, and option are all included in the banner frame.
Right sidebar conversation and help buttons.
Application Navigator
We may browse through all programs and modules under Applications using the application explorer. Application or module names can be entered in the navigation
Filter and Service Now will automatically show us all matching applications and modules.
For example, “incident” is an application currently in service and “create new” is a module
We can make a new event utilizing that underneath and utilizing that. Similarly, “open” is another module
All open incidents are listed inside the Incident application.
By selecting the star next to an application or module in ServiceNow, you may add it to your favorites list. It makes using our favorite programmes or modules a breeze
Easily.
Sidebar
Sidebar is not provided by default. It is activated by the user from the banner frame.
A sidebar displays conversations or help options. Using
We can communicate with other colleagues and view the chat history using the conversation tool.
The Help option allows us to suggest added support articles
Managers.
Content frame
The Content Frame is the central part of the Servicenow portal, which lists all the content
Applications and modules. A central menu of applications is also available.
are important from an administrative point of view. Below, are samples of
The open module’s content is shown in the content frame, along with the centered menu
Incident application.
Service Now – Fundamentals
Let’s take it a step further and look at some of the features of ServiceNow
Why ServiceNow Ticketing Tool?
Now that you have a brief idea about ServiceNow let me give you a briefing on why companies and organizations are choosing ServiceNow. Let’s consider an example where the problem occurs. A problem that has occurred over time can be solved by drawing or finding a solution that requires a certain cost based on efforts to correct the problem in the IT sector. To overcome these, ServiceNow has come up with the ServiceNow Ticketing Tool. A small problem in the IT sector can lead to many different problems and disrupt or tie into the daily processes. The ServiceNow ticketing tool is a tool that helps resolve issues in an organized format.
There are some basic reasons why to use ServiceNow. Some of them are given below:
ServiceNow delivers its results by allowing cost reduction for the IT management system. Costs are reduced by up to 60%, which is a very good percentage of reduction.
ServiceNow helps replace and introduce new ways of working, business processes, etc. with intelligence that drives the growth of the organization.
ServiceNow enables all types of customers like clients, stakeholders, users etc. to make necessary changes or modifications to a single platform, which helps in streamlining operations and providing better resolutions.
As part of the organization, ServiceNow enables employees in the organization to work better and achieve performance metrics and also leads to improvement in service levels.
It provides its support through several channels like email, forms, chats, questionnaires etc.
ServiceNow is software for service, configuration, deployment, updates and maintenance.
Helps complete work quickly within given timelines and workflows.
Provides a customer-friendly service portal with your branding, with real-time analysis and reporting with instance-based execution.
Provides flexibility of customization with enhanced activity tracking facilities.
Who uses the Service?
ServiceNow is known for its efficiency and helps in the hierarchical development of an organization. Almost every industry is involved in business aspects and tries to look for improvements in improving their business by solving complex problems and concerns that arise when trying to meet business needs. Some of the industries where ServiceNow offers its services are IT product companies, manufacturing companies, insurance companies, financial services and accounting, retail, public services, banking, oil and energy, hotels and accommodations, healthcare companies, transportation companies, non-profit organizations, real estate companies. etc.
The following is a list of stakeholders involved in and using the ServiceNow platform.
Administrators: A ServiceNow administrator provides user access, roles, and privileges to act upon.
Employees: To seek IT-related business services, employees use ServiceNow.
IT Support Team: Service Now is used by the IT support team to resolve issues raised through tickets, service requests or incidents.
Implementers: Implementers use ServiceNow for the deployment of process applications and features that help meet business needs and requirements.
Developers: Developers use ServiceNow to add or create new functionality or features with scripts to extend standard configurations.
How does the ServiceNow ticketing tool work?
We discussed ServiceNow and its usage across industries. But, we are not aware of how the ServiceNow ticketing tool works. Let’s take a quick look at how the ServiceNow ticketing tool works.
The working of ServiceNow ticketing tool is represented in various steps. The process is fully managed to provide the best user experience with quick responses and resolutions. We will go through each step with an example, which will also give you a better understanding and analysis of the tool. Let’s consider the example of a damaged piece of phone.
Report Phase:
The first stage in the lifecycle of a ServiceNow ticketing tool is the reporting stage. At this stage, the problem should be reported in the system for further analysis and processing. In the example discussed, the phone should report the problem in the system. To report this problem, there are four different ways of reporting. Let us also discuss the different forms of reporting.
By creating an incident directly in ServiceNow
By communicating the problem with the company’s official id through email.
By phone call or by contacting the service desk team directly.
By creating a new incident by accessing the service portal or service catalog.
By simple automatic analysis of the phone
